Sorry you are having speed issues. If you have already tried everything in our streaming issues article, your streaming problems might be related to a CDN server local to you.
In order to try and establish what is happening here, please could you provide the following info:
- What country and town you are in?
- What device are you using (e.g. Desktop / tablet / mobile / etc.)?
- Can you please tell us your public ip address? If you don’t know how to get it, it’s as simpler as reaching this URL.
- What Operating System and browser are you using?
- What quality are you attempting to download the content in?
- What is your connection type (e.g. ADSL, Fibre, Cable, 3/4G, etc.) Is this only 1 specific video, or any video (if one, which one)?
- Go to speedtest.net, run a test, and pass us the URL of the results.
- Do a traceroute to ‘stec-trailer-blacked.ssl-cdn.com’, and pass back the output If you are not sure how to do a traceroute, please checkout this page.
Once you have this data feel free to submit a ticket with all this information, we will analyze it and if necessary pass it over to our CDN provider.
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